The Indian government launched the ‘Jago Grahak Jago‘ campaign to create awareness among consumers handled poorly by manufacturers, retailers, and service providers. The government wanted customers to know their rights. While this campaign successfully told them of the injustice in the producer-consumer dynamic and a few fundamental rights, people are unaware of a large chunk of consumer rights and legislation. However, it is essential to note that, while the government provides rights regarding your consumer power, it also imposes duties on you as a consumer, which leads to many legal disputes.
The complaints can be filed before, as per Pecuniary Jurisdiction of the subject matter, defined under Consumer Protection Rules 1986, in the following Forums/Commissions.
The Monopolies and Restrictive Trade Practices Act of 1969, enacted in India, had its version of competition law (MRTP Act). This legislation, founded on “command and control” economic ideas, was designed to establish a regulatory environment in the country that would prevent the concentration of power in a few hands that would be detrimental to the public interest and thus prohibit any monopolistic and restrictive trade practices, safeguard consumers’ interests, and preserve trade freedom.